Important Information
Our Policies
Please review our policies before booking. Questions? Call us at (336) 268-2844.
Booking Policy
- All trips must be booked at least 24 hours in advance.
- Reservations can be made online or by calling (336) 268-2844.
- Providing accurate pickup and drop-off addresses ensures on-time service.
- Please include your flight number when booking airport pickups so we can track your arrival.
- Only passengers listed on the reservation will be picked up.
- Additional passengers must be added by phone at least 24 hours in advance — pricing may change.
Cancellation Policy
- Cancellations must be made at least 24 hours before your scheduled pickup.
- Late cancellations (less than 24 hours) may be subject to a cancellation fee.
- No-shows will be charged the full trip fare.
- To cancel, call us directly at (336) 268-2844 or Toll Free 1-800-988-3198.
Payment Policy
- A credit card, debit card or invoice payment is required to confirm your reservation.
- Payment is due at the time of service.
- Corporate accounts are available — contact us for details.
Wait Time & Delays
- Delays beyond 30 minutes past scheduled pickup incur a surcharge.
- Surcharge: $15 per half hour / $30 per hour.
- Please notify us as soon as possible if your trip is delayed.
Special Requests
- Pickups after 9:30 PM or before 6:30 AM incur an additional $20 charge.
- Airport pickups after 1:00 AM are subject to an additional hourly waiting charge.
- Please inform us of any oversized or excessive luggage when booking.
- Pets must be disclosed at the time of booking.
Cleanliness
- No eating, drinking or smoking is allowed inside the vehicles.
- No trash, water bottles, etc. shall be left behind in the vehicle.
- If any trash is left in the vehicle, there will be a $50 cleanup charge applied.
- Any damage or spills inside the vehicle will be subject to a charge, amount will be determined based on the extent of the damage.
Indemnity
- The client shall not hold Greensboro Airport Taxi & Limo accountable for any loss, cost, expense, and damage on account of a collision.
- Our airport limo service shall maintain a comprehensive insurance policy on all its vehicles.
- The liability for damages to client(s) body or property shall not exceed the amount recoverable under such insurance.
Questions About Our Policies?
Our team is happy to answer any questions you have before booking.